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Company Description Aufey Logistics is a logistics firm leading freight forwarding player across Australia and China, with offices in 6 key locations worldwide, including Melbourne, Sydney, Brisbane, Shanghai, Shenzhen, Guangzhou and Yiwu. Our comprehensive range of services includes freight import services, eCommerce processing, customs broking and warehouse services. We strive to deliver high-quality, value-added services while exceeding customer expectations.

Responsibilities:

· Respond to customer inquiries via phone, email and chat

· Provide information about shipping services and logistics solutions

· Assist in resolving issues related to shipments and deliveries

· Maintain accurate records of customer interactions

· Collaborate with internal teams to ensure customer satisfaction

· Develop new client relationships and maintain existing ones

· Drive business growth through effective customer engagement



Requirements:

· Proven experience in customer service or support roles, preferably in the logistics industry

· Strong communication and interpersonal skills to effectively engage with clients

· Ability to identify customer needs and propose appropriate logistics solutions

· Excellent problem-solving skills and a proactive approach

· Ability to work independently and as part of a team

· Proficiency in using Microsoft Office Suite

· Strong English language skills, both written and verbal



Job Type: Full-time

Pay: $60-70k+ per year

Schedule:

· 9am - 5 pm

· Monday to Friday





Experience:

Prior experience in sales or customer service is preferred

Work Authorisation: Australia (Required)

Education: Tertiary education or higher

Work Location: In person



If you’re enthusiastic about building relationships and driving business success, we’d love to hear from you!